Refund policy

At amarée, each piece is crafted with care, intention, and attention to detail. As most of our jewellery is made to order or customised to your specifications, we are unable to accept returns or offer refunds for change of mind.

Made-to-Order & Custom Items
All orders, including those from our signature collection, are made to order. As such, they are non-refundable and non-exchangeable once production has commenced. Bespoke and custom pieces (including any personalised elements such as engraving or resizing) are final sale.

Order Cancellations
If you need to cancel your order, please contact us within 24 hours of purchase. Once your order has been confirmed and production has begun, it cannot be cancelled or altered.

Faults & Repairs
In the unlikely event that your piece arrives faulty or is damaged in transit, please contact us at hello@amaree.com.au within 3 days of receiving your item. We’ll arrange for assessment, and if the piece is found to be faulty, we will repair, replace, or refund the item at our discretion.

Please note: Natural variations in stones, textures, or slight differences in finish are part of the handcrafted process and are not considered faults.

Resizing & Adjustments
We offer resizing and minor adjustments on most rings for an additional fee. Please reach out to discuss your options, and we’ll guide you through the process.

Shipping for Repairs or Resizing
Shipping costs for returns, repairs, or resizing are the responsibility of the customer unless the item is confirmed to be faulty upon arrival.

Contact
If you have any questions or concerns about your piece, we’re here to help. Email us at hello@amaree.com.au and we’ll respond within 2 business days.